How to Pick an Auto Repair company
There are often two things that enter your mind when you find problems with your car. One, you want it done quickly, and two, you want someone who will not overcharge you. Obviously, the second concern is a lot trickier.
So how do you find an auto repair shop that is both competent and trustworthy?
This may seem obvious, but a shop that has been in the industry for 30 years doesn’t mean it’s the same mechanic behind all the work. Contact some popular local prospects and inquire about their head mechanics’ experiences. The more experienced they are, the bigger their knowledge and the better their skills.
All business want to increase their profits, but this can be hard to do with a high employee turnover rate. More new hires means they have to spend more resources on training as well. The head mechanics are usually in charge of training new hires.
If a shop is unable to accept its regular workload because some employees have quit or lead mechanics are focusing on their replacements, the business will have no recourse but to operate at a smaller margin. It then has to find ways to make up for the difference, and sometimes, this is done in the form of higher charges.
People usually rely on the web nowadays for nearly all of their needs, including established car shops.
Online has indeed become the source of choice for those who want to read reviews on a specific company.
But remember that not all reviews here are reliable, especially if they are found on marketing websites that are most likely maintained by the business owners themselves.
Instead, visit well-known independent websites, where reviews are mostly authentic and objective. And approach your Better Business Bureau as well to find out if your prospective shop may have been involved in some consumer complaints or issues in the past.
Dealer or Local Shop?
Between a dealer garage and your usual car repair shop, there can be lots of differences. Knowing which is better for you depends on your particular situation.
For example, if you have a complicated problem that is specific to your car brand and model – say you lost your smart key – you obviously need to go to a dealer that caters to your brand.
Of course, you should expect them to charge you more because this work is their specialty, and they may even be the only shop that does this type of work in your area.
If you need maintenance or even heavy-duty work, on the other hand, your best option is often your local shop.